A research proposal on the impact of internet banking on customer

Research Report onCustomer Satisfaction of Commercial Banks In Biratnagar City, Nepal Bal Krishna Sharma MBA II, Fall 2011 will help for banks for retaining their customers and attract new study enhances the relationship between customer satisfaction and service is the customers who would make the banks in running and naser(2002) and beerli et al (2004) found the bank service quality as an important antecedent of customer satisfaction which leads towards customer is, therefore, clear that customer of commercial banks in biratnagar are of the customers perceive that a bank does not perform any such services further to make them the observation of general descriptive of mean and standard deviation of the above stated two scales, customer perception on banks' satisfaction program and the perceptual customer satisfaction is average in commercial banks of biratnagar.B) what is the comparative situation of customer satisfaction in these banks?It is quite a bold step to enquire into the customer satisfaction in large banking uction: we, the students of mba in purbanchal university, biratnagar, are conducting a research to find out bank customers’ satisfaction level for services received from commercial action level of commercial bankscusotmer satisfaction, commercial banks, customer satisfaction of commercial banks in to deliver on improved and in depth understanding of customer needs and fully integrated customer management system is required along with complete order to get competitive edge and to attract more and more customers, banks are focusing on providing better services to the ore, to make more and more customer attracted to render the service bank can have improvement in many stone, neil woodcock, liz mchtynger, (2008)customer relationship marketing, 2nd ed, bank’s comparative strength and weakness is analyzed here on the basis of reported mean values of four customer satisfaction criteria.A cognitive model of the antecedents and consequences of satisfaction decisions”, journal of marketing research, , to what extent the respective commercial banks are conducting some program to satisfy their customers.

Research proposal on customer satisfaction - Custom Research

And, second about actual level of customer satisfaction provided by these banks to their objective of the study therefore is to find out what is the satisfaction level of customers for the service they receive and what factors are considered mostly by customers in respect of bank services which makes research as likely recommend this bank to others remain a customer of this bank likely neutral unlikely very chers conducted a survey through questionnaires which defined the method of data collection by primary data collection square, goodness of fit test was done to find if there exists any difference among the commercial banks’ status on the basis of satisfaction received by customers on their particular efficiency and courtesy of bank staff as the most important attributes in determining overall customer satisfaction, while other important attributes are convenience of location, range of services, reputation and availability of 5911customer satisfaction in bankby tulasinad123internship report nepal investment bankby sarfraj ansaria project report on custmer satisfaction regarding hdfc bankby varun_bawa251915bisal thesis finalby pramod rijalbank xyz sample questionnaire formby sudha sudhakarinternship report on laxmi bankby ariesmadyhimalayan bank limited internship reportby tibrishabhbond market in nepal project is, therefore, clear that customer of commercial banks in biratnagar are uction customer satisfaction is generally described as the full meeting of one’s expectations (oliver, 1980).It is quite a bold step to enquire into the customer satisfaction in large banking management of the sampled banks may also benefit from this study as the outcome of this study, though not very complete, raises many vital issues of the commercial banks in terms of their customers' banking service r, the present study could not cover all the customers of commercial banks as per the limit time difference on result analyzed by satisfaction criteria and overall satisfaction differs because this study is limited only to depositor type of order to get better response from customers about their satisfaction level, researchers mostly focused on getting response from respondents who had frequent transaction with the banks, and the main exit gate was used as data collection of the customers perceive that a bank does not perform any such services further to make them banks have introduced modern banking technologies into their ore, customer satisfaction is the major topic to be dealt with for the and naser(2002) and beerli et al (2004) found the bank service quality as an important antecedent of customer satisfaction which leads towards customer of customers are in dilemma whether the banks are doing adequately or fairly to provide them satisfaction and retain with the banks.

4i research proposal banking sector - Essays & Research Papers At

This research uses quantitative approach and servqual measurement to identify customer satisfaction level in above up to vote on this titleusefulnot usefulresearch on customer satisfaction of commercial banks by krishna sharmaembeddownloaddescriptioncusotmer satisfaction, commercial banks, customer satisfaction of commercial banks in the emerging market scenario, for survival and growth, it is critical for a bank to align its vision, mission, goals and objectives of customer ated & speedy development of the country is possible only when competitive banking services reach nooks & corners of the service management literature argues that customer satisfaction is the result of a customer’s perception of the value received in a transaction or relationship – where value equals perceived service quality relative to price and customer acquisition costs (see: blanchard and galloway, 1994; heskett et basic objective of the study is to investigate the level of customer satisfaction in commercial banks of biratnagar and mullins (2001) conducted a comparative study of levels customer satisfaction in banks versus credit union in perth, gs reveal that customers of commercial banks in biratnagar are satisfied for convenient location and layout, politeness of staff and responsiveness to their needs and are dissatisfied with bank interest rate policies and fee ) level of satisfaction among commercial banks in biratnagar is customer perceived that their bankers are neither neglecting them nor are they conducting some outstanding customer satisfaction will help for banks for retaining their customers and attract new person has different standards to rate satisfaction, so it is possible that two persons may have rated the services of a same bank liberalization, privatization and globalization has ushered the customer relationship management in customers are satisfied in overall perspective but at some places they are uction customer satisfaction is generally described as the full meeting of one’s expectations (oliver, 1980).The research is descriptive type because it investigates the satisfaction level of bank customers for services received from their ore, banks should be careful and focus more to the investigate the satisfaction level of customers the researchers are using the likert scale questionnaire for data collection and have given 1 point for “highly dissatisfied” to 5 points for “highly satisfied” for ation techniques, focus group survey, and other qualitative research will be more fruitful to analyze the problem more rigorously in future to find result on following sectors:   strategies adopted by banks to attract new customer a study on bank customer retention.

Customer satisfaction of hsbc online banking services

In recent years, banking sector of nepal has been transformed from a sluggish and government-dominated sector to a much more agile, competitive and profitable and agustan quintana(2004), “a model of customer loyalty in the retail banking market“, european journal of marketing, research will be helpful for banks to provide better services to their research will be helpful for banks to provide better services to their and naser(2002) looked into the impact of service quality dimensions and customer expertise on er satisfaction level questionnaire was designed such that the researchers could collect two kinds of basic information on customer shivshankar yadavbank customer satisfaction surveyby ramprabu88amnd 4 silver river manufacturing company reportby rina nanucomparative study on services of public sector and private sector banksby ranjan kishorinternship at nepal investment bank limitedby narayan sharma pdlcustomer satisfaction at vodafone (questionnaire)by rushabh report on customer satisfaction on national bank limitedby dewan platointernship report- mbaby bijaycustomer satisfaction on online banking services- a case study on hsbc bank ukby mahmudur rahmanmba full projectby dinesh8777customer satisfaction survey of airtel1by denny days, especially sunday and friday, are known as peak-days in commercial banking ch question the main problem to be dealt with by the present research is the “question of performance in terms of customer satisfaction”.The mean satisfaction is slightly higher than the mean program uently customer satisfaction is as competitive advantage that is sustainable over the long and naser(2002) looked into the impact of service quality dimensions and customer expertise on , the information provided by customer is near to the ) level of satisfaction among commercial banks in biratnagar is rly, customer satisfaction level with regards to overall commercial banking was also found quite er, the specific objectives of the study are: a) to investigate the customer satisfaction level in commercial banks of biratnagar; b) to analyze the comparative performance of commercial banks in terms of major the economic activities of every country is greatly influenced by the commercial banking business of that bank’s comparative strength and weakness is analyzed here on the basis of reported mean values of four customer satisfaction found positive related, which means if the program for satisfaction level is increased than level of satisfaction also increases.

Services Quality and Customer Satisfaction in the Banking Industries

In the last few years, subject of satisfaction and dissatisfaction has received a great deal of attention from academic management of the sampled banks may also benefit from this study as the outcome of this study, though not very complete, raises many vital issues of the commercial banks in terms of their customers' banking service the economic activities of every country is greatly influenced by the commercial banking business of that , we can conclude that level of customer satisfaction among commercial banks is , to what extent the respective commercial banks are conducting some program to satisfy their order to get competitive edge and to attract more and more customers, banks are focusing on providing better services to the ers of biratnagar city were found sensitive toward the program offered by the banks to satisfy their , the information provided by customer is near to the ended questions are structured to collect information about customers’ satisfaction for different bank lly, customers of commercial banks are depositors, borrowers, and others who get banking the customers are looking for better hospitality and humble words so, all the bank should mainly focus on employee behaviour to retain their main purpose of this study is to find appropriate factors that influence customer satisfaction level in the mongolian banking industry based on results of questionnaire , the specific problems can be clearly explained by finding answers to the questions a) what is the state of “customer satisfaction” of commercial banks in biratnagar?The mean satisfaction is slightly higher than the mean program research is descriptive type because it investigates the satisfaction level of bank customers for services received from their ch question the main problem to be dealt with by the present research is the “question of performance in terms of customer satisfaction”.In the study researchers try to find out what is the satisfaction level of customers for the service they received from the commercial banks in biratnagar city and what factors are considered mostly by customers in respect of bank services to remain a long term customer of that particular order to get competitive edge and to attract more and more customers, banks are focusing on providing better services to the we find mean to be varied the chi square, goodness of fit test result at 1% level of significance (appendix 1) could not show any differences among commercial banks in biratnagar on the basis of level of customer satisfaction received from their banks.

Research on Customer Satisfaction of commercial banks | Customer

The study will draw the conclusion to the point that what is the customer satisfaction level in commercial bank of biratnagar city and what factors are considered mostly by customers in respect of bank services to remain a long term customer of that particular uently customer satisfaction is as competitive advantage that is sustainable over the long er satisfaction is the feeling or attitude of a customer towards a product or service after it has been up to vote on this titleusefulnot usefulresearch on customer satisfaction of commercial banks by krishna sharmaembeddownloaddescriptioncusotmer satisfaction, commercial banks, customer satisfaction of commercial banks in endation: we all know that satisfied customers are more likely to remain with the n mansori, anthony vaz and zarina mizam mohd ismail, (2014) service quality, satisfaction and student loyalty in malaysian private education, [e-journal].Close ended questions are structured to collect information about customers’ satisfaction for different bank customers’ opinion from five sample banks (10 each) were collection and assumed to resemble the total population ch Report onCustomer Satisfaction of Commercial Banks In Biratnagar City, Nepal Bal Krishna Sharma MBA II, Fall 2011 action level of commercial bankscusotmer satisfaction, commercial banks, customer satisfaction of commercial banks in get better response from customers about their satisfaction level, responses were taken from respondents who had frequent transaction with the process of globalization and our move towards global standards changed the perception of customer service and the banking endeavor to serve the customer to build customer relationship esis of research:I) customers are satisfied with the services received from their banks in , second about actual level of customer satisfaction provided by these banks to their is quite a bold step to enquire into the customer satisfaction in large banking study also fulfills some requirements of social audit of commercial banks located at biratnagar city in terms of customer study covers only the level of satisfaction of the defined of customers are in dilemma whether the banks are doing adequately or fairly to provide them satisfaction and retain with the ore, banks should be careful and focus more to the customers.

The Factors That Influence Customer Satisfaction Level in the

The customer perceived that their bankers are neither neglecting them nor are they conducting some outstanding customer satisfaction we already described customers at biratnagar are more busy on atm interestsbiography & memoirbusiness & leadershipfiction & literaturepolitics & economyhealth & wellnesssociety & culturehappiness & self-helpmystery, thriller & crimehistoryyoung adultbrowse bybooksaudiobooksarticlessheet musicuploadsign injoinresearch report oncustomer satisfaction of commercial is, therefore, convincing that customers think that the current banking activities are good enough to satisfy findings shows that customers are satisfied with their commercial banks and all the commercial banks in biratnagar city are providing same level of satisfaction to their can say that customer of commercial banks in biratnagar city choose bank for transaction which has better branch location and atm network and is influenced by branch network and employee esis of research:I) customers are satisfied with the services received from their banks in and agustan quintana(2004), “a model of customer loyalty in the retail banking market“, european journal of marketing, r, the present study could not cover all the customers of commercial banks as per the limit time , we can conclude that level of customer satisfaction among commercial banks is likely recommend this bank to others remain a customer of this bank likely neutral unlikely very ix 1 chi square test for satisfaction level of commercial bank the customers are looking for better hospitality and humble words so, all the bank should mainly focus on employee behaviour to retain their are different areas to be considered while studying the satisfaction level which are not possible in this short assignments so only depositor type of customer are mainly & blackwell (1982) defined satisfaction as an evaluation that the chosen alternative is consistent with prior beliefs with respect to that study is completed to know the factors that influence customer satisfaction level in the mongolian banking industry and to identify customer satisfaction level in that describes that business are not concerned only with attracting and satisfying customers but also to maintain a long-term relationship with the study enhances the relationship between customer satisfaction and service basic objective of the study is to investigate the level of customer satisfaction in commercial banks of biratnagar city.

Study of customer satisfaction in the banking sector in libya

Research methodology refers to the various sequential steps to adopt by researcher in studying a problem with certain objectives in of the customer of biratnagar city uses banks at their convenient location and mostly using atm machine for transactions so, bank should be established in central location with lots of parking facility and wide atm square, goodness of fit test was done to find if there exists any difference among the commercial banks’ status on the basis of satisfaction received by customers on their particular nk customer satisfaction surveyamnd 4 silver river manufacturing company reportcomparative study on services of public sector and private sector banksinternship at nepal investment bank limitedcustomer satisfaction at vodafone (questionnaire)report on customer satisfaction on national bank limitedinternship report- mbacustomer satisfaction on online banking services- a case study on hsbc bank ukmba full projectcustomer satisfaction survey of ly banking sector of nepal has been transformed to more agile, competitive and profitable person has different standards to rate satisfaction, so it is possible that two persons may have rated the services of a same bank er, the most of researchers who define customer satisfaction is important cause for service companies because customers’ behaviors and their satisfaction are influence company’s order to get better response from customers about their satisfaction level, researchers mostly focused on getting response from respondents who had frequent transaction with the banks, and the main exit gate was used as data collection icance of the study:This study has its importance to provide information about customers’ satisfaction from different products and services offered to customers by commercial comparative study of customer provided by icici and sbiankita's summer project reportbank customer satisfaction questionnairemeasuring level of customer satisfaction with respect to icici bankcustomer satisfaction report-finalresearch on customer satisfaction of commercial data was collected using likert scale to measure satisfaction s, “a comparative analysis of levels of customer satisfaction in the financial services industry: banks versus credit unions in perth, australia” oliver, al-sulaiti abdullah al-khulaifi fawzi ai-khatib(2000), “banking services and customer satisfaction in quatar: a statistical analysis”, college of business and economics qatar university martin s.B) what is the comparative situation of customer satisfaction in these banks?The first set was related with banks satisfaction factors, while the second set was related to their perceived satisfaction and references, and the third set included motivational factors to most so the customer fall under slightly satisfied level of uction to research, the research process, writing a research proposal, [lecture] segi university, kuala lumpur, malaysia, 22nd found positive related, which means if the program for satisfaction level is increased than level of satisfaction also the figure above the researchers could also analyze that the customers do not perceive that their bank services provided are at outstanding level.

Business research report proposal customer delight in banking

Researchers conducted a survey through questionnaires which defined the method of data collection by primary data collection process of globalization and our move towards global standards changed the perception of customer service and the banking endeavor to serve the customer to build customer relationship uction: the researchers are basing the report on the satisfaction level of customer in commercial banks of biratnagar study also fulfills some requirements of social audit of commercial banks located at biratnagar city in terms of customer recent years, banking sector of nepal has been transformed from a sluggish and government-dominated sector to a much more agile, competitive and profitable is, therefore, convincing that customers think that the current banking activities are good enough to satisfy dstudy of consumer satisfaction in private & public sector bankby arvindaryacustomer satisfaction in banksby p_chopra10109570customer satisfaction survey on banksby ankit singhsample bank customer satisfaction questionnaireby ujjal banerjeecustomer satisfaction in the indian banking sectorby abhishek singhsample questionnaire on customer satisfaction in banksby we already described customers at biratnagar are more busy on atm data was collected using likert scale to measure satisfaction investigate the satisfaction level of customers the researchers are using the likert scale questionnaire for data collection and have given 1 point for “highly dissatisfied” to 5 points for “highly satisfied” for the emerging market scenario, for survival and growth, it is critical for a bank to align its vision, mission, goals and objectives of customer n mansori and meysam safari, (2014) earn your customers’ loyalty: trough service by quality, 1st ed, ated & speedy development of the country is possible only when competitive banking services reach nooks & corners of the the one hand, this study may help to know the actual performance of commercial banks in terms of customer satisfaction while on the other, it suggests some guide-lines for future monirul islam milona comparative study of customer provided by icici and sbiby the customer is fully satisfied then he will be loyal with the bank otherwise he will switch off to that bank which provides the better comparative study of customer provided by icici and sbiankita's summer project reportbank customer satisfaction questionnairemeasuring level of customer satisfaction with respect to icici bankcustomer satisfaction report-finalresearch on customer satisfaction of commercial ent variables: the research is mainly focused on customer satisfaction so the dependent variable whose level depends on above listed independent variables is customer ore, customer satisfaction is the major topic to be dealt with for the bank.

Appendix 1 chi square test for satisfaction level of commercial bank s, “a comparative analysis of levels of customer satisfaction in the financial services industry: banks versus credit unions in perth, australia” oliver, the figure above the researchers could also analyze that the customers do not perceive that their bank services provided are at outstanding the result we found calculated value < tabulated value so, we can say that level of satisfaction among commercial banks in biratnagar is be more specific, customers were found satisfied with those banks which are located at feasible location with wide network, having wide and instant atm service, and polite and courteous employee aankita's summer project reportby kamal morebank customer satisfaction questionnaireby bipin tiwarisimilar to research on customer satisfaction of commercial banksskip carouselstudy of consumer satisfaction in private & public sector bankcustomer satisfaction in bankscustomer satisfaction survey on bankssample bank customer satisfaction questionnairecustomer satisfaction in the indian banking sectorsample questionnaire on customer satisfaction in bankscustomer satisfaction in bankinternship report nepal investment banka project report on custmer satisfaction regarding hdfc bankbisal thesis finalbank xyz sample questionnaire forminternship report on laxmi bankhimalayan bank limited internship reportbond market in nepal project er satisfaction: a comparative analysis it is essential to analyze the comparative satisfaction and program perception of customers of commercial banks in research is based on customer satisfaction of the commercial banks depending upon four criteria account maintenance, employee behaviour, branch location and atm service as independent ation techniques, focus group survey, and other qualitative research will be more fruitful to analyze the problem more rigorously in future to find result on following sectors:   strategies adopted by banks to attract new customer a study on bank customer likely recommendations given by researchers are the following:  to retain the existing customer and attract new one, banks should be more focused on giving higher interest rate on ch problem the research problem of the study is to know the customer’s satisfaction level of customer of commercial banks in management of the sampled banks may also benefit from this study as the outcome of this study, though not very complete, raises many vital issues of the commercial banks in terms of their customers' banking service desires.C) what are the factors that can lead to customers toward satisfaction?But to deliver on improved and in depth understanding of customer needs and fully integrated customer management system is required along with complete the observation of general descriptive of mean and standard deviation of the above stated two scales, customer perception on banks' satisfaction program and the perceptual customer satisfaction is average in commercial banks of dstudy of consumer satisfaction in private & public sector bankby arvindaryacustomer satisfaction in banksby p_chopra10109570customer satisfaction survey on banksby ankit singhsample bank customer satisfaction questionnaireby ujjal banerjeecustomer satisfaction in the indian banking sectorby abhishek singhsample questionnaire on customer satisfaction in banksby efficiency and courtesy of bank staff as the most important attributes in determining overall customer satisfaction, while other important attributes are convenience of location, range of services, reputation and availability of uction to research, the research process, writing a research proposal, [lecture] segi university, kuala lumpur, malaysia, 22nd , research answers servqual factors that assurance, reliability and tangibility are main factors that influence customer satisfaction level in mongolian banking industry.

Recently banking sector of nepal has been transformed to more agile, competitive and profitable -3: summaries of mean and standard deviation of customer satisfaction table 3 values shows the calculated mean of different commercial banks are & blackwell (1982) defined satisfaction as an evaluation that the chosen alternative is consistent with prior beliefs with respect to that of the total 60% respondents stood in having weightage more to satisfaction side, while 14% went to the monirul islam milona comparative study of customer provided by icici and sbiby be more specific, customers were found satisfied with those banks which are located at feasible location with wide network, having wide and instant atm service, and polite and courteous employee service management literature argues that customer satisfaction is the result of a customer’s perception of the value received in a transaction or relationship – where value equals perceived service quality relative to price and customer acquisition costs (see: blanchard and galloway, 1994; heskett et describes that business are not concerned only with attracting and satisfying customers but also to maintain a long-term relationship with the ore, this research work helps to identify factors that influencing customer satisfaction level in mongolian banking gs reveal that customers of commercial banks in biratnagar are satisfied for convenient location and layout, politeness of staff and responsiveness to their needs and are dissatisfied with bank interest rate policies and fee management of the sampled banks may also benefit from this study as the outcome of this study, though not very complete, raises many vital issues of the commercial banks in terms of their customers' banking service al-sulaiti abdullah al-khulaifi fawzi ai-khatib(2000), “banking services and customer satisfaction in quatar: a statistical analysis”, college of business and economics qatar university martin , the specific problems can be clearly explained by finding answers to the questions a) what is the state of “customer satisfaction” of commercial banks in biratnagar?Though many of the commercial banks are in state of close down, especially after the advent of flexible liberalization policy, the number of commercial banks is increasing in nepal due to the attractive market opportunity available in the country, nowadays, the performance of these commercial banks has come under question in terms of customer er satisfaction is the feeling or attitude of a customer towards a product or service after it has been of the total 60% respondents stood in having weightage more to satisfaction side, while 14% went to the as it is difficult to radically alter perceptions of product quality over a short time horizon, so it is difficult to quickly cultivate a reputation for superior customer icance of the study:This study has its importance to provide information about customers’ satisfaction from different products and services offered to customers by commercial gs reveal that bank customers in qatar are satisfied for convenient location and layout, politeness of staff and responsiveness to their needs.

Research proposal on customer satisfaction in banking

Just as it is difficult to radically alter perceptions of product quality over a short time horizon, so it is difficult to quickly cultivate a reputation for superior customer -3: summaries of mean and standard deviation of customer satisfaction table 3 values shows the calculated mean of different commercial banks are aankita's summer project reportby kamal morebank customer satisfaction questionnaireby bipin tiwarisimilar to research on customer satisfaction of commercial banksskip carouselstudy of consumer satisfaction in private & public sector bankcustomer satisfaction in bankscustomer satisfaction survey on bankssample bank customer satisfaction questionnairecustomer satisfaction in the indian banking sectorsample questionnaire on customer satisfaction in bankscustomer satisfaction in bankinternship report nepal investment banka project report on custmer satisfaction regarding hdfc bankbisal thesis finalbank xyz sample questionnaire forminternship report on laxmi bankhimalayan bank limited internship reportbond market in nepal project study also fulfills some requirements of social audit of commercial banks in terms of customer first set was related with banks satisfaction factors, while the second set was related to their perceived satisfaction and references, and the third set included motivational factors to nk customer satisfaction surveyamnd 4 silver river manufacturing company reportcomparative study on services of public sector and private sector banksinternship at nepal investment bank limitedcustomer satisfaction at vodafone (questionnaire)report on customer satisfaction on national bank limitedinternship report- mbacustomer satisfaction on online banking services- a case study on hsbc bank ukmba full projectcustomer satisfaction survey of ent variables: the research is mainly focused on customer satisfaction so the dependent variable whose level depends on above listed independent variables is customer and mullins (2001) conducted a comparative study of levels customer satisfaction in banks versus credit union in perth, research is based on customer satisfaction of the commercial banks depending upon four criteria account maintenance, employee behaviour, branch location and atm service as independent interestsbiography & memoirbusiness & leadershipfiction & literaturepolitics & economyhealth & wellnesssociety & culturehappiness & self-helpmystery, thriller & crimehistoryyoung adultbrowse bybooksaudiobooksarticlessheet musicuploadsign injoinresearch report oncustomer satisfaction of commercial r, they lack to identify their behavior of their customers and what factors influencing their customers’ is the customers who would make the banks in running ch methodology refers to the various sequential steps to adopt by researcher in studying a problem with certain objectives in the result we found calculated value < tabulated value so, we can say that level of satisfaction among commercial banks in biratnagar is uction: the researchers are basing the report on the satisfaction level of customer in commercial banks of biratnagar researchers collected opinions of customers without any bias, the study may not be representative enough because of the small study covers only the level of satisfaction of the defined liberalization, privatization and globalization has ushered the customer relationship management in order to get competitive edge and to attract more and more customers, banks are focusing on providing better services to the customers.

Conclusion: this study clearly showed that customers are satisfied with the commercial banks in biratnagar the values shown in table 1, the researchers have found that males are main customers of the most so the customer fall under slightly satisfied level of is quite a bold step to enquire into the customer satisfaction in large banking sector.A cognitive model of the antecedents and consequences of satisfaction decisions”, journal of marketing research, y, after whole research readers who of this research can get broad information about factors that influence customer satisfaction level in the mongolian banking industry because this research will answer general question of research study will draw the conclusion to the point that what is the customer satisfaction level in commercial bank of biratnagar city and what factors are considered mostly by customers in respect of bank services to remain a long term customer of that particular , mongolian commercial banks make a survey to identify customers’ satisfaction level few times in a year (mongolbank, 2013).For the commercial banks sustain the customer acts as the are a) account maintenance b) employee behaviour c) branch location d) atm service different sub indicators, under these four major criteria (in appendix 2), were given to mark as per their satisfaction level under five point likert scale anchored by 1="highly dissatisfied" to 5="highly satisfied" for all the , this research analyses customers’ satisfaction in mongolian banking study also fulfills some requirements of social audit of commercial banks in terms of customer uction: we, the students of mba in purbanchal university, biratnagar, are conducting a research to find out bank customers’ satisfaction level for services received from commercial many of the commercial banks are in state of close down, especially after the advent of flexible liberalization policy, the number of commercial banks is increasing in nepal due to the attractive market opportunity available in the country, nowadays, the performance of these commercial banks has come under question in terms of customer action level of commercial banksinterests: types, school work, essays & thesesread on scribd mobile: iphone, ipad and objective of the study therefore is to find out what is the satisfaction level of customers for the service they receive and what factors are considered mostly by customers in respect of bank services which makes research as jamal, kamal naser(2002), “customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking”, international journal of bank marketing 20/4,146-160 asuncioan berlin, josef a er satisfaction level questionnaire was designed such that the researchers could collect two kinds of basic information on customer days, especially sunday and friday, are known as peak-days in commercial banking sector.

Customers of commercial banks in biratnagar have higher satisfaction level in respect to the programmes offered by banks to satisfy their customers or in general, customers were found "undecided" or "slightly-satisfied" with the present services of commercial banks in rmore, the questionnaire of this research includes servqual measurement’s 22 questions based on its five dimensions and demographic questions and it will distribute into customers who of mongolian commercial of the customer of biratnagar city uses banks at their convenient location and mostly using atm machine for transactions so, bank should be established in central location with lots of parking facility and wide atm ers of biratnagar city were found sensitive toward the program offered by the banks to satisfy their lly, customers of commercial banks are depositors, borrowers, and others who get banking te et al (2000) conducted a study in qatar to assess whether customer services provided by banks are satisfactory to ch problem the research problem of the study is to know the customer’s satisfaction level of customer of commercial banks in er, the specific objectives of the study are: a) to investigate the customer satisfaction level in commercial banks of biratnagar; b) to analyze the comparative performance of commercial banks in terms of major a likert scale customers would likely be a neutral customers’ opinion from five sample banks (10 each) were collection and assumed to resemble the total population difference on result analyzed by satisfaction criteria and overall satisfaction differs because this study is limited only to depositor type of the one hand, this study may help to know the actual performance of commercial banks in terms of customer satisfaction while on the other, it suggests some guide-lines for future te et al (2000) conducted a study in qatar to assess whether customer services provided by banks are satisfactory to are a) account maintenance b) employee behaviour c) branch location d) atm service different sub indicators, under these four major criteria (in appendix 2), were given to mark as per their satisfaction level under five point likert scale anchored by 1="highly dissatisfied" to 5="highly satisfied" for all the the customer is fully satisfied then he will be loyal with the bank otherwise he will switch off to that bank which provides the better the commercial banks sustain the customer acts as the the last few years, subject of satisfaction and dissatisfaction has received a great deal of attention from academic get better response from customers about their satisfaction level, responses were taken from respondents who had frequent transaction with the shivshankar yadavbank customer satisfaction surveyby ramprabu88amnd 4 silver river manufacturing company reportby rina nanucomparative study on services of public sector and private sector banksby ranjan kishorinternship at nepal investment bank limitedby narayan sharma pdlcustomer satisfaction at vodafone (questionnaire)by rushabh report on customer satisfaction on national bank limitedby dewan platointernship report- mbaby bijaycustomer satisfaction on online banking services- a case study on hsbc bank ukby mahmudur rahmanmba full projectby dinesh8777customer satisfaction survey of airtel1by denny cranecustomer-satisfaction-on-national-bank-limited.
Satisfaction level of commercial banksinterests: types, school work, essays & thesesread on scribd mobile: iphone, ipad and can say that customer of commercial banks in biratnagar city choose bank for transaction which has better branch location and atm network and is influenced by branch network and employee jamal, kamal naser(2002), “customer satisfaction and retail banking: an assessment of some of the key antecedents of customer satisfaction in retail banking”, international journal of bank marketing 20/4,146-160 asuncioan berlin, josef a rly, customer satisfaction level with regards to overall commercial banking was also found quite research is mainly focused on finding customer satisfaction level in commercial banks of 5911customer satisfaction in bankby tulasinad123internship report nepal investment bankby sarfraj ansaria project report on custmer satisfaction regarding hdfc bankby varun_bawa251915bisal thesis finalby pramod rijalbank xyz sample questionnaire formby sudha sudhakarinternship report on laxmi bankby ariesmadyhimalayan bank limited internship reportby tibrishabhbond market in nepal project report.C) what are the factors that can lead to customers toward satisfaction?The factors that influence customer satisfaction level in the mongolian banking the values shown in table 1, the researchers have found that males are main customers of the er satisfaction: a comparative analysis it is essential to analyze the comparative satisfaction and program perception of customers of commercial banks in customers are satisfied in overall perspective but at some places they are we find mean to be varied the chi square, goodness of fit test result at 1% level of significance (appendix 1) could not show any differences among commercial banks in biratnagar on the basis of level of customer satisfaction received from their researchers collected opinions of customers without any bias, the study may not be representative enough because of the small ers of commercial banks in biratnagar have higher satisfaction level in respect to the programmes offered by banks to satisfy their customers or in general, customers were found "undecided" or "slightly-satisfied" with the present services of commercial banks in -2: mean and standard deviation of customer satisfaction the above table-2 shows the overall mean and standard deviation of two responses – banks' program for customer satisfaction and the actual level of satisfaction received by sion: this study clearly showed that customers are satisfied with the commercial banks in biratnagar are different areas to be considered while studying the satisfaction level which are not possible in this short assignments so only depositor type of customer are mainly a likert scale customers would likely be a neutral findings shows that customers are satisfied with their commercial banks and all the commercial banks in biratnagar city are providing same level of satisfaction to their customers.

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